You likely provided an incorrect phone number. If you are logged into your account via an alternative method (such as your desktop) navigate to the Account page and verify the number listed. Click Unlink to remove that phone number so that you may enter another upon your next login. Please contact our support or your physician to verify the number we have on file.

Automated numbers such as 8810, 8850, are sometime treated as spam by phones, and thus not properly received. If you suspect this is the case contact your carrier or phone manufacturer for instructions on how to allow texts from these numbers.