I cannot turn on my device

Make sure that the batteries are installed correctly or try new batteries.


I cannot turn off my device

Try holding the 'on' button for a few seconds or remove the batteries.


My device is displaying something unusual 

Turn the device off and on again, if the problem persists, please contact your care team.


I think the device didn't measure correctly

Try taking your measurements again, being sure that the device is used according to the guide. If the measurements remain the same, please contact your care team.


Specifically the Nonin device (oxygen saturation meter)
In this device one of the positive terminals is a spring (which is not typical and may cause confusion)


I still have a problem or my problem is not listed here

Please contact your care team for the appropriate solution.