For IOS:

The application should be open either on the back or foreground. If it is shut down, the measurements will not be sent to the app. However, such devices as blood pressure monitor, weight scale, thermometer, and activity tracker buffer data for a certain period of time buffer data for a certain period of time.

Please make sure your measurement device is still connected to your phone or tablet via Bluetooth.

We highly recommend keeping the app open at all times (in the background)or at least opening it once per day(in foreground).

For Android:

The application can be closed on your phone or tablet and the device will still send your values, although, with a small delay.

Please make sure your device is still connected to your phone or tablet via Bluetooth.