1. Make sure Bluetooth is turned on and your device is close by. Some smartphones ask for your permission to connect to a device, this serves as a safety check.

  2. ! Only for Android devices with version less than 12 ! Make sure your device's location service is enabled. (This does share your physical location, it is so the devices can connect.)

  3. Make sure to have a stable internet connection - either Wi-Fi or mobile (necessary to transmit the results)

If problems still arise, please contact your care team directly.