One of my devices stopped working after being used multiple times?

Last updated on 17 Dec, 2025

Most likely, you will have to change the batteries.

Please, check whether the device is working with other batteries.

If this does not solve the issue and problems still arise, please contact your care team.

One of my physical devices is not working (which just came out of the box)?

I'm having trouble connecting my measurement device to the Well@Home app

The device won’t connect to the phone

If your measurement device isn't connecting properly, try the steps below to troubleshoot the issue.

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I have lost or damaged one of my devices, can I order a new one?