LOGIN

• How do I sign in?

• Where can I get a password to my account?

• How is my account verified without a password?

• Where can I find my box code?

• I forgot/lost my box code

• The verification code does not come on my phone number

• The system keeps repeating that my box code is wrong, could it be that my unique box code is case-sensitive?

• What to do if I have a new phone number?

• Should I log in every time I enter the app or website?

• If I am logged in on one device, does it mean I am automatically logged in on my other device?

• How do I log out?

• I forgot my passcode (for mobile app only)

• I don’t want to enter the passcode every time I log into the app

• How can I change the passcode for the mobile app?

• Is faceID/ touchID working for the app?