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Well@Home for patients

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Last updated on 02 Dec, 2025

Articles

How do I log out?

What to do if I have a new phone number?

Where do I find my box code?

What can I do if I lost my unique box code?

How do I sign in?

Where can I get a password to my account?

How is my account verified without a password?

Where can I find my box code?

I forgot/lost my box code

The verification code does not come on my phone number

The system keeps repeating that my box code is wrong, could it be that my unique box code is case-sensitive?

What to do if I have a new phone number?

Should I log in every time I enter the app or website?

If I am logged in on one device, does it mean I am automatically logged in on my other device?

How do I log out?

I forgot my passcode (for mobile app only)

I don’t want to enter the passcode every time I log into the app

How can I change the passcode for the mobile app?

Is faceID/ touchID working for the app?

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